Cannot switch the laugnage setting to Japanese for Enterprise Dashboard accessing from Internet Explorer 11

Document ID : KB000073115
Last Modified Date : 23/03/2018
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Issue:
When accessing DevTest Enterprise Dashboard from Internet Explorer 11, it is impossible to switch to Japanese or French language.
※When using the browsers like Chrome and Firefox, there are not any problems.
Environment:
OS: Windows
Browser: Internet Explorer 11
Cause:
This is a cache control problem in Internet Explorer 11.
Resolution:
The workarounds are below:
A. Clearing the cache for IE11 after changing the language setting with these steps
  1. Change the language setting
  2. Clear the cache of the IE11 by using tools->Internet options
  3. Press CTRL-R or F5
B. Change the cache control in IE11 with these steps
  1. Select Tools->options, Internet Options Dialog appears.
  2. In the "General" tab, Click "Settings" button for Browsing history, Website Data Settings dialogs appears
  3.  In the "Temporary Internet Files" tab, select "Every time I visit the webpage" for "Check for newer versions of stored pages:"
  4. Click "OK" button
  5. Click "Apply" and "OK" buttons
Additional Information:
The workarounds which are listed in "Resolution" can be changed the language setting. However, after re-starting the IE11, the language setting goes back to English. We have a patch for keeping the language setting from the previous access for DevTest 10.1.  Please contact CA support if you are using DevTest 10.1 and need this patch to keep the language setting from the previous access.