Cannot stop the RTServer using "bkrd -shutdown"

Document ID : KB000045670
Last Modified Date : 14/02/2018
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Symptoms: 

When the following command is executed, the "bkrd" process and all "hserver" processes are stopped, but the rtserver process continues to run: 

bkrd -shutdown

Environment:  

All Harvest SCM Versions.

Cause: 

The command does not shut down the RTServer process because this is a CA common component that might be used by another process like the CA SCM Agent or another CA application.

Resolution:

Windows:

You can stop the RTServer process by going to Task Manager and killing the process, or by executing the following command from a command prompt window:

rtserver -stop_all

Linux and Unix:

You can stop the RTServer process by finding the process id with "ps -ef | grep rtserver" and killing the process, or by executing the following commands from a command prompt while logged in as the user that owns the CA Harvest SCM installation:

. <path>/pec/bin/rtinit.sh
<path>/pec/bin/<platform>/rtserver.x -stop_all

Where "<path>" is replaced with the full path to the folder that contains the pec installation folder, and "<platform>" is replaced with the folder inside the pec/bin folder for the platform on which pec was installed.

Additional Information:

What process does SCM Broker shutdown command stop?