Cannot start eHealth Tomcat63 service

Document ID : KB000047676
Last Modified Date : 14/02/2018
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Issue 

The eHealth Tomcat63 service fails to start with a service specific error 5

In the Event Logs  we see a corresponding error of "Access Denied"

Environment:  

eHealth all supported versions

Windows 

Cause: 

The JAVA_HOME Windows system environmental variable is set to a different JRE outside of eHealth

Resolution:

Set the Windows system environmental variable to %NH_HOME%\jre

Start the eHealth Tomcat63 service