Cannot open the webpage for OpenAPI QueryBuilder in Internet Explorer

Document ID : KB000045288
Last Modified Date : 14/02/2018
Show Technical Document Details

Symptoms: 

Error when trying to access the OpenAPI QueryBuilder uing https in Internet Explorer:

This page can’t be displayed

Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings and try connecting to https://dahostname:8581  again. If this error persists, it is possible that this site uses an unsupported protocol or cipher suite such as RC4 (link for the details), which is not considered secure. Please contact your site administrator.

Environment:  

CA Performance Management 

Cause: 

The OpenAPI query builder does not currently support TLS/SSL (https), you must use http.

Example URL:

http://<DA_HOSTNAME>:8581/odataquery


If you have CA Performance Center (CAPC)  configured to use TLS/SSL, it will use TLS/SSL when bouncing

to CAPC to authenticate then return to http when it bounces back to the Data Aggregator (DA)