Cannot open templates in Admin Console due to a read me file

Document ID : KB000007762
Last Modified Date : 14/02/2018
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Issue:

When trying to open templates in snmpcollector via Admin Console, the following error snippet is returned in the ppm logs: 

 {"@class":"com.nimsoft.ids.ctd.response.CtdErrorResponse","errorCode":"-1","errorMessage":"Could not access template store at location: bulk_config\\templates","resolution":""}, status=0 

 

The following is the entire error returned:

ppmLogErrors.png

Resolution:

A ReadMe.txt file was added to the snmpcollector templates folder in Nimsoft/probes/network/snmpcollector/bulk-config/templates.  By default, the template files snmpcollector uses are .tplt files.  For some reason, snmpcollector was trying to pull in the text file instead of the .tplt files.  After deleting the text file from the templates folder, the snmpcollector templates could open without issue.