Cannot logon to SDM webclient after service restart.

Document ID : KB000111223
Last Modified Date : 04/10/2018
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Issue:
After a scheduled restart of SDM the web client did not start back up properly. The app was still functioning because it was generating maileater tickets just could not get into the web client. Required a manual restart to re-establish webclient connections.
Cause:
The tomcat javaw process did not stop when SDM service was stopped.
Resolution:
Before starting SDM service check task manager for javaw process, if still shows manually end the process, start SDM service.