Cannot login to the Timesheet Mobile app if the server is using SSO

Document ID : KB000020317
Last Modified Date : 28/08/2018
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When PPM is set up to use Single Sign On, users cannot connect to the Mobile Timesheet smart phone application. Users keep getting an error "The request requires user authentication. " and directed back to the login screen where a message is displayed: "missing user name or password!".

This issue also occurs for On Demand customers using the On Demand Portal for authentication.





This is caused by CLRT-72388

Currently, SSO login for the Mobile Timesheet Manager (MTM) application does not work the same way as it does on desktops.

For a user to log in to the Mobile Timesheet Manager with a system that is integrated with SSO, a rule in the SSO configuration needs to be added to allow requests to be passed through without SSO being applied.

This change needs to be added by the administrator of the SSO software tool.

Resolved in Clarity 13.2 Generic Patch. Reference TEC599354.
Resolved in Clarity 13.3

The latest 13.2 patch and 13.3 are fixed to allow an On Demand customer to enter id/password to access the Mobile Timesheet application. Currently the Mobile Timesheet application does not have support for SSO. It isn't currently designed to work with a "mobile gateway" to re-direct to the CA PPM URLs.

If the Mobile Timesheet Manager is not working when connecting to a SSO-enabled server, the first thing to check is if the SSO configuration has a rule to allow requests to be passed through without SSO being applied. This is required for the Mobile Timesheet application to work in an SSO environment.

Additional Information:
For further information on how to bypass SSO with the MTM