Cannot login to CA UIM hub using infrastructure manager

Document ID : KB000110146
Last Modified Date : 09/08/2018
 Show Technical Document Details
Issue:
Facing login issue on UIM hub with Infrastructure manager .Getting login failed with any user (LDAP/non -LDAP)
Error message as below

login_IM
Environment:
UIM 8.5x
Resolution:
Can see access denied errors in hub logs

hub log errors

If we check the hub.cfg can see setting login = nobody 

hub_config

This corresponds to below setting in hub probe GUI

hub_gui

Resolution

Stop Nimsoft Robot watcher service 

change below setting in hub.cfg and start the Nimsoft robot watcher service

login = nobody
to 
login = normal 


After this can login to the hub using Infrastructure manager as expected