Cannot grant spadmin access to users using "ant add-spadmin-user"

Document ID : KB000098087
Last Modified Date : 25/05/2018
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Issue:
Adding an spadmin user by executing the "ant add-spadmin-user" command does not work. Running the command produces the output it should,  but when the user logs in, they have the "End User" role and do not have spamdin access.
Resolution:
There is no permanent solution at this time.  The issue is currently being researched.  Additional information will be provided as it becomes available.