Cannot grant spadmin access to users using "ant add-spadmin-user"

Document ID : KB000098087
Last Modified Date : 26/06/2018
Show Technical Document Details
Issue:
Adding an spadmin user by executing the "ant add-spadmin-user" command does not work. Running the command produces the output it should,  but when the user logs in, they have the "End User" role and do not have spamdin access.
Resolution:
This defect is fixed in the 17.1.0.1 patch:

https://docops.ca.com/ca-service-management/17-1/en/ca-service-management-17-1-0-1-release-notes/fixed-issues-17-1-0-1#FixedIssues-17.1.0.1-CAServiceCatalog

You can download it here:

https://support.ca.com/us/product-content/recommended-reading/technical-document-index/ca-service-management-solutions-patches.html