Cannot get PVS probe setup to authenticate with Citrix

Document ID : KB000007809
Last Modified Date : 14/02/2018
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Issue:

We cannot get PVS probe setup to authenticate with Citrix.  We removed any special characters from the user and password, confirmed the prerequisites were followed as per the product documentation and tested different user credential formats, i.e. Domain\Account, Account, etc... We ran through all of those steps but still don't see authentication take place with Citrix when configuring the PVS probe.

 

Environment:
UIM - 8.51/SP1 robot - 7.92HF3 hub -7.92HF2 pvs probe - 2.01 Citrix Provisioning Services -7.13
Cause:

The account that runs the "Nimsoft Robot Watcher" service (i.e. "Local System account") may not have the correct access.

Resolution:

On the Windows machine running the robot with the PVS Probe, configure the "Nimsoft Robot Watcher" service to run as the domain user that has the appropriate access, and restart the service, see Figure 1:

Figure 1:

RobotServiceCapture.JPG

Additional Information:

Please also reference the product documentation for the PVS probe for additional requirements:  

https://docops.ca.com/ca-unified-infrastructure-management-probes/ga/en/alphabetical-probe-articles/pvs-pvs-monitoring