Cannot deploy probes to a robot

Document ID : KB000034339
Last Modified Date : 14/02/2018
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Problem:

Cannot deploy probes to a robot.
 
When deploying a probe to a robot with Infrastructure Manager I get the error message:
 
"illegal SID - you must login to the appropriate domain to access probe."
 

 

Environment: 

Infrastructure Manager (IM)

 

Cause:

This issue could be caused by a key that needs to be enabled in the hub: "ignore_ip" 
 

 

Resolution/Workaround

 

Select the HUB and press Ctrl+P
Select: hubsec_setup_put
key: ignore_ip
value: yes

 

 

Check with:

hubsec_setup_get
key: ignore_ip

 

...should be set to yes

 

 

Additional Information:  

Also, check the box on the hub/General tab that says 'Disable IP validation'.
This is located in the lower right section under Advanced. 
 
Set to 'yes', then save changes and restart.