Cannot create new object if template contains user-defined metadata

Document ID : KB000087569

Last Modified Date : 14/04/2018

Issue:

Error Message :
N/A

If an object template contains user-defined metadata, it is not possible to create new objects of that type.

Investigation
(1) create UC_CUSTOM_ATTRIBUTES as described in the documentation
(2) define at least one element of user-defined metadata
(3) create the associated VARA object that defines the grouping criterion and its possible values
(4) create a template for that object (for example: Create the template 'JOBP' for Workflow objects) in either client 0 or the current client: In the Header tab of the template object: Add the metadata you defined earlier.
(5) Finally, when you create a new object of the same type (for example: JOBP), the GUI will behave as though it is processing the request, however nothing happens.

See Documenation: Administration Guide > Configuration > Settings in Variables > UC_CUSTOM_ATTRIBUTES

Cause:

Cause type:
Defect
Root Cause: Assigned Grouping Criteria on Jobplan leads to error by creating Jobplan object.

Resolution:

This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Status: Released

Fix Version(s):
Automation.Engine 12.0.0 - Available
Automation.Engine 11.2.3 - Available
Automation.Engine 11.1.5 - Available

Additional Information:

Workaround :
Remove the user-defined metadata from the template.

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