Cannot create IdentityMinder Directories (Legacy_Onyx KB Id: 202018)

Document ID : KB000055048
Last Modified Date : 14/02/2018
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Description:

Get the following everytime I try to create a new IdentityMinder Directory.
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Deploying directory configuration...

Parsing input stream...

Validating parsed objects...
Parsing the well-known template file "imsconfig://wellknown/LDAPImsWellKnown.xml"...
Validating the IdentityMinder directory "IDM_Dev"...
Searching for the IdentityMinder directory
Searching for USER managed objects
Searching for GROUP managed objects
Searching for ORG managed objects
Validating the regular expression
Searching for the java class "com.netegrity.ims.rule.ValidGroup"
Searching for the java class "com.netegrity.ims.rule.ValidOrg"
Searching for the java class "com.netegrity.ims.rule.ValidUser"
Validating the validation rule set "User Validation"...
Validating the validation rule set "Group Validation"...
Validating the validation rule set "Organization Validation"...
Validating the validation rule set "Phone format"...
Validating the validation rule set "International phone format"...
Checking the provider information
Validating "USER" managed object...
Searching for duplicate attributes
Ensuring that required well-knowns exist
Validating attribute "Disabled State"

Warning: Warning: IdentityMinder and SiteMinder may function differently since the disabled attribute is different in the user directory

Validating attribute "Password Hint"
Validating attribute "Admin roles"
Validating attribute "User ID"
Validating attribute "Full Name"
Validating attribute "Last Name"
Validating attribute "First Name"
Validating attribute "User Organization"
Validating attribute "Organization"
Validating attribute "Password"

Warning: Warning: IdentityMinder and SiteMinder may function differently since the password attribute is different in the user directory

Validating attribute "Email"
Validating attribute "Employee Number"
Validating attribute "Employee Type"
Validating attribute "Title"
Validating attribute "Address"
Validating attribute "City"
Validating attribute "State"
Validating attribute "Postal code"
Validating attribute "Business Phone"
Validating attribute "Cell Phone"
Validating attribute "Fax"
Validating attribute "Pager"
Validating attribute "Office"
Validating attribute "Department"
Validating attribute "Manager"
Validating "GROUP" managed object...
Searching for duplicate attributes
Ensuring that required well-knowns exist
Validating attribute "Group Name"
Validating attribute "Group description"
Validating attribute "Group Organization"
Validating attribute "Organization"
Validating attribute "Group Members"
Validating attribute "Group Admin"
Validating attribute "Self Subscribing"
Validating "ORG" managed object...
Searching for duplicate attributes
Ensuring that required well-knowns exist
Validating attribute "Org Name"
Validating attribute "Organization"
Validating attribute "Parent Organization"
Validating attribute "Org description"
Checking self-subscribing group settings

Configuring parsed objects...
Creating the IdentityMinder directory "IDM_Dev"...

An error occurred while configuring IdentityMinder. Reverting configured objects...
Error: SmImsCommand (createImsDirectory) Provider call failed
Error Code was: -2147417944
Error Message: Orphan Object ID:116

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1 error(s), 2 warning(s)
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I have repeated the steps in the documentation several times and can't find the mistake causing the problem. Looked in the Knowledge Base and attempted several of the fixes. None of them are working.

Please advise as to what else can be attempted.


Solution:

Looking at the Policy Server log Customer is using 6.0 Update 02 Build 684, i.e., 6.0 SP2 and IdentityMinder is 6.0.0.407, i.e., 6.0. The support matrix shows the IdentityMinder 6.0 SP1 is compatible with Siteminder 6.0 SP2. Update the IdentityMinder to 6.0 SP1.