Cannot connect to UMP via Android or iOS mobile app

Document ID : KB000033992
Last Modified Date : 14/02/2018
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NMS/UMP 7.1

1) removed the webapps\mobile folder from the wasp probe directory
2) removed the mobile.war file from webapps
3) removed the mobile_webservices.war file from the webapps folder if it exists.
4) removed the mobile.war 2.60 and mobile_webservices probes from the archive.
5) removed the mobile section from the wasp.cfg
6) deactivate wasp and then activated it again
7) then deployed the mobile probe 6.6 again.