cannot connect to Jaspersoft Server in 6.4

Document ID : KB000103120
Last Modified Date : 12/07/2018
Show Technical Document Details
Issue:
Jaspersoft 6.2 and 6.4 are on the same machine.  User can connect to the jaspersoft server in 6.2 but not 6.4.  Receives below error - 

AxisFault 
faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.userException 
faultSubcode: 
 faultString: java.net.SocketException: Connection reset 
faultActor: 
faultNode: 
faultDetail: 
{http://xml.apache.org/axis/}stackTrace:java.net.SocketException: Connection reset 
at java.net.SocketInputStream.read(SocketInputStream.java:210) 
at java.net.SocketInputStream.read(SocketInputStream.java:141) 
at sun.security.ssl.InputRecord.readFully(InputRecord.java:465) 
at sun.security.ssl.InputRecord.read(InputRecord.java:503) 
at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:973) 
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1375) 
Environment:
PPM 15.3
Jaspersoft 6.4
Cause:
Changes have been made to the jdbc drivers between versions 6.2 and 6.4.  
This will cause and issue when connecting to 6.4 if both are on the same machine
Resolution:
Uninstall both Jaspersoft 6.2 and 6.4 then do a new install of 6.4