Cannot close UIM alarms when incident closed in Service Desk application in UIM 9.02

Document ID : KB000121327
Last Modified Date : 10/12/2018
Show Technical Document Details
Resolve/Close an incident created in a Service Desk application by the sdgtw probe and the corresponding UIM alarm is not closed in the 9.02 environment.
UIM any version
sdgtw any supported version through 2.1T1
The timezone of the ServiceNow sevice desk application (PST) was behind th timezone of the primary hub server where the sdgtw probe was deployed (EST).
Specify the difference in time between the sdgtw probe server and ServiceNow applicateion in the sdgtw probe.
Additional Information:
sdgtw AC Configuration->(Optional) Configure General Properties