Cannot browse for an OBS Unit in the Project Department OBS field

Document ID : KB000004265
Last Modified Date : 14/02/2018
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Issue:

When trying to browse for an OBS department, 

dept obs browse.jpg 

the following symptoms are encountered:

1. Receive Error: Error 401 - Unauthorized. You are not authorized to view the page. IF you are sure you have access, try logging in again or contact your system administrator.

error 401.jpg

2. The OBS hierarchy units can not be expanded

Steps to Reproduce:

1. Install/upgrade to PPM 14.4 
2. Give your 'admin' user the permission 'Financial Maintenance - Financial Organizational Structure' 
3. Create another user ('PM') with only the permission to create new projects 
4. Create an entity and some basic department/location data 
5. Logout as admin 
6. Login as admin (necessary to flush global permissions for the session) 
7. Navigate to and create a new project 
8. Find the Department OBS field and click on the browse icon 
9. Close the OBS browse window after confirming it displays as expected 
10. Logout as admin and login as the other user ('PM') 
11. Navigate to and create a new project 
12. Find the Department OBS field and click on the browse icon 

Expected Results: The obs browse window popup should show without error 

Actual Results: The obs browse window pops up and immediately issues a 401 Not Authorized error message 

Environment:
This applies to CA PPM 14.4, 15.1, and 15.2
Cause:

This is caused by: CLRT-80834/DE29606

Resolution:

This issue is fixed in CA PPM 15.3. This issue is also fixed as of the following patch levels in previous releases: 14.4 patch 7 (and higher), 15.1 patch 6 (and higher), and 15.2 patch 2 (and higher).

Workarounds (Only one workaround needs to be done):
1. Add the resource right: Financial Maintenance - Financial Organizational Structure 

OR

2. Type and allow auto-suggest to populate the desired unit

OR

3. Enter the desired unit from the Project list page > Department OBS column

Additional Information:

Reference TEC1721106 - When clicking the binocular for the Department field, no values Display (due to additional access required in CA PPM 14.4 and higher in order to view Departments)

Reference TEC1059924 - Some Department OBS Selections are not Saving to Projects 

Reference TEC1475348 - For issues with a department(s) missing from the Department Browse Lookup due to the department(s) not yet being associated with a location