Cannot Attach Documents To The Repository In Service Desk After Enabling SSL

Document ID : KB000032901
Last Modified Date : 14/02/2018
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Issue: 

Cannot attach documents to tickets after enabling SSL In Service Desk Manager (SDM). It keeps waiting forever.

 

Cause:

The problem is that the repository and SDM must use the same protocol so we need to configure the repository to use SSL too.

 

Resolution:

1) Go to Administration Tab > Attachments Library > Repositories
2) Select Repository you need to use and configure with SSL > Right-Click and View
3) Take note of the Server being used
4) Go to System > Servers > Click on the Server > Edit
5) Configure the "Attachment Servlet Path" to use SSL as SDM. For example: https://hostname_of_server:8443/CAisd/UploadServlet
6) Save
7) Attaching the file again using SDM in SSL should work now