Cannot Acquire office 365 endpoint

Document ID : KB000009038
Last Modified Date : 14/02/2018
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Issue:

When acquiring an office 356 endpoint in Identity Manager, you receive error:

 [ApacheDS Worker-thread-82] (com.ca.jcs.o365:com.ca.jcs.o365.O365MetaConnectorType:141) ERROR - Failed to borrow connection: Failed to borrow connection object with connection key [caidentityconnector@tstbanenor.onmicrosoft.com]: . 

 

Cause:

This error is normally caused by using meta characters in the Administrator password or for the account used to acquire the endpoint. These include: "([{\^-=$!|]})?*+." 

Resolution:

Please avoid using the following characters in the password of the user acquiring the endpoint:

"([{\^-=$!|]})?*+."