Cannot access JIRA from ARD using Jira connector if base URL of JIRA is changed.

Document ID : KB000006055
Last Modified Date : 14/02/2018
Show Technical Document Details

Agile Requirements Designer (ARD) has Jira connector to integrate with Atlassian JIRA Software.

Default base URL of JIRA is http://<JIRA hostname>:<port>. We can configure base URL like http://<JIRA hostname>:<port>/jira.
Although we can set correct base URL to Jira connector, access is failed with http 404 error.

Agile Requirements Designer or earlier

Jira connector uses only hostname and port number from connector setting. And then, ARD will add /rest/api/latest/field and attempt to login. So, access will be failed if base URL is changed. The behavior is recorded to AgileDesigner.log like following.

2017-02-28 10:41:22,297 INFO  [default] [Jira Log](GET) Request URL: http://<Jira hostname>:8080/rest/api/latest/field
2017-02-28 10:41:22,531 INFO  [default] [Jira Log]Response URL: http://<Jira hostname>:8080/rest/api/latest/field
2017-02-28 10:41:22,860 INFO  [default] [Jira Log]Response HTTP Code: 404
2017-02-28 10:41:22,860 INFO  [default] [Jira Log]ReturnedMessage:
2017-02-28 10:41:22,860 INFO  [default] ReturnedMessage:

This is known product defect.


CA Support has already fixed this defect on ARD If you need the solution on ARD 2.3 soon, you can contact CA Support to get the build.

On the other hand, CA will include this fix to next release.

Additional Information:

There is known issue on ARD

Some path names on Path Name Template are not translated. Additionally, "Resolve path name using path data" is translated on new build. After apply, you need to modify Path Name. This side effect will be fixed on next release as well.