Cannot access Dollar Universe node from UVC Console: "The access is denied"

Document ID : KB000085134
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
Pop-up window message on the UVC console:
The access is denied, usually due to security constraints or license restrictions. User:univa

Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6 / Univiewer Console 6
Impossible to access Dollar Universe node from the Univiewer Console. An error message pops up when performing any action with the above error.

 
Environment:
OS: All
OS Version: N/A
Cause:
Cause type:
Other
Root Cause: There's a communication issue between Dollar Universe and UVMS. This could be due to a network connection issue.
Resolution:
  1. Load Dollar Universe environment.
  2. Stop the node
unistop       
  1. Unregister the node
unims -unregister 
  1. Register the node on the UVMS again. 
unims -register -mshost -msport -login admin -pwd password
  1. Restart the node
unistart


Fix Status: No Fix

Fix Version(s):
N/A
Additional Information:
Workaround :
Perform a "Full Synchronization" of the node so that the security is pushed again from UVMS to DUAS.
In case it still does not work, proceed with the unregister / register of the node.