Cancelling cardholder from 3D secure transaction in CA Transaction Manager

Document ID : KB000106246
Last Modified Date : 26/08/2018
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Introduction:
The document will guide how to cancel 3D secure service from CA Transaction Manager.
Question:
The document will guide how to cancel 3D secure service .

 
Environment:
CA Transaction Manager 7 & above.
Answer:
The document will guide how to cancel 3D secure service .

To cancel a cardholder’s enrollment in the 3-D Secure service:

Step 1 : Login into CA Transaction Manager Admin Console.

Step 2: In the left-hand pane, under the Cardholder Configurations section, click the Cardholder Account Inquiry link. 

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The Cardholder Account Inquiry page appears. 

Step 3: Specify the required Card Number / Proxy PAN in the Card Number field, and click the Submit button. The Cardholder Account Inquiry page will pop-up.

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Step 4:  Click the Cancel 3-D Secure Service for Card link, below the Enrolled Cardholders table. 

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Step 5: Select the reason for cancellation, by selecting the appropriate reason from the Reason for Cancelling 3-D Secure Service list. 

Step 6: Add Remarks, if required. 

Step 7: Click the Submit button. The “Cardholder <name> deactivated” message appears. The Cancelled Cardholders table on the page is updated with this information.