cancel_wf_on_abandon is not working for Request

Document ID : KB000096846
Last Modified Date : 17/05/2018
Show Technical Document Details
Issue:
WIN-USRD-C 14.1.01 cancel_wf_on_abandon is not working for Request
1. Login to Service Desk Manager as 
Administrator. 
2. Add classic workflow task 'Approval' with 
sequence number 10 to a Request area (for 
example: Applications). 
3. Create a new Request with its Request Area as 
'Applications' and Save. 
4. Workflow task 'Approval' is attached to the 
Request with their status as 'Pending'. 
5. Edit the Request and change the status to 
'Cancelled' and Save. 

Result: 

Workflow task 'Approval' attached to the Request 
still remains in 'Pending' state. 
Environment:
usrd/cmdb 14.1 Windows/Linux/Unix
Cause:
This is Prob usrd3484
Resolution:
T51R195 for CP2, T6EE084 for CP3 and the fix is included in CP4 forward
there is no fix patch for CP1 yet