'Cancel Request' button is missing for End Users

Document ID : KB000008542
Last Modified Date : 14/02/2018
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Issue:

After configuring Service Catalog to allow Users to Cancel Requests, the button is missing in the Request Detail form.

The configuration is done in: Catalog Tab > Configuration > Request Management Configuration > Access Control: Cancel Request > Select <End User>

 

Environment:
Service Catalog 14.1.x
Cause:

The option Catalog Tab > Configuration > Request Management Configuration > Allow Cancellation Through is set to Submitted.

 

Resolution:

Set Catalog Tab > Configuration > Request Management Configuration > Allow Cancellation Through to Fulfilled or Approval Done.