Can we use the Support Automation agent to initiate a Chat with an Analyst

Document ID : KB000123332
Last Modified Date : 20/12/2018
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Question:
Can we use the Support Automation agent to initiate a Chat with an Analyst?
Answer:

No, the Support Automation Agent itself cannot be used directly to invoke/initiate a Chat session with an Analyst. A user needs to be signed into Service Desk Manager or Unified Self Service to be able to initiate the chat session, which then can use the Support Automation Agent to establish the chat session.
 

 

Additional Information:
https://docops.ca.com/ca-service-management/17-1/en/using/support-automation#SupportAutomation-SupportAutomationUsers