Can we remove Service Desk Manager related temp files located under Windows Temp folder?

Document ID : KB000014760
Last Modified Date : 14/02/2018
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Question:

Many files related to Service Desk Manager, looks like related to a ticket, stored under C:\Windows\temp folder have consumed our C drive. Their file name contains only numbers. Is it okay to remove them? If yes, how to do that?

Environment:
Windows
Answer:

Those files are created by notifications. If the "Write to file" option is set to "Yes" in a Notification Method, the context information of the Notification Method is written to a file. You can check the setting as per below. 

 

  1. Log into Service Desk using Administrator account. 

  2. Go to 'Notifications' > 'Notification Methods' and check each Notification Method from the list. 

    notification_method.jpg

Also, if a custom method fails to sent out the notification, the files might be created under TEMP folder.  Check stdlog if the following or a similar error was written. 

e.g.
12/07 15:21:17.08 SDMSV bpnotify_nxd 1952 ERROR bpnotify.c 267 couldn't start process mapi_mail -m C:\WINNT\TEMP\33: GetLastError= [2] 

If the files were created by the Notification Method or Notification failure, you can delete them without recycling Service Desk Manager. 

Additional Information:

Create a Notification Method