Can we map one AD attribute to several service desk fields

Document ID : KB000013273
Last Modified Date : 14/02/2018
Show Technical Document Details
Question:

Can we map one AD attribute to several service desk fields? If we try to map more then one then only the first attribute is working.

e.g. To map both functional organization and admin organization if we create below .mod file:

OBJECT ldap LDAP { 

ATTRIBUTES LDAP_Entry{ 

admin_org organization STRING ; 

organization organization STRING ; 

}; 

};

Only admin_org field mapping works but not functional organization.

Environment:
Service Desk Manager 12.9Service Desk Manager 14.1
Answer:

There is indeed a limitation in the ldap synchronization. The LDAP sync does not allow one to many mapping of fields. This problem is due to a restriction that only one Service Desk field can be mapped to an LDAP field. If any LDAP fields are mapped to two different Service Desk fields, only the first field will contain a value.