Can't start the ECC--can't configure anything

Document ID : KB000090513
Last Modified Date : 14/04/2018
Show Technical Document Details
Affects Release version(s): null

Can't start the ECC--can't configure anything
Detailed Description and Symptoms

To install the ECC the file needs to be placed in the \tomcat\webapps directory. I have done this and created the directory, but there is nothing to configure and it will not start even though Tomcat is started as a service.


?Once the sub-directory is created, it will then create three sub-directories:  \META-INF, \WEB-INF, and \config.  In this case, the \config directory has not been created, so all of the files used to configure the ECC are unavailable.


?This can happen when non-supported versions of Tomcat are used.  Version 7 and over are supported.  This has been documented with Tomcat 5.5 and probably occurs with other versions under 7 also.