Can't open probes GUI on certain robots

Document ID : KB000074051
Last Modified Date : 16/03/2018
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Issue:
Probe GUI(s) would not open on some robots
Environment:
  • UIM 8.5.1
Cause:
It appears that firewall rules were somehow changed/removed so the customer had to add them back in place, then the probe GUIs successfully opened with no errors.
Resolution:
telnet TO the robot FROM the hub on port 48002
telnet FROM the hub TO the robot on port 48000

Both telnet commands failed.

It appears that firewall rules were somehow changed/removed so the customer had to add them back in, then the probe GUIs could open.

Commands used (Windows) to re-add the firewall rules:

Netsh advfirewall firewall add rule name="Nimsoft Monitoring Inbound" dir=in action=allow protocol=TCP localport=48000-48100

Netsh advfirewall firewall add rule name="Nimsoft Monitoring Outbound" dir=out action=allow protocol=TCP localport=48000-48100