Update Product Release Task for CA Disk 12.5

Document ID : KB000113110
Last Modified Date : 05/09/2018
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Issue:

Attempting to run the Update Product Release Task for product:
CA DISK BACKUP AND RESTORE FOR Z/OS - MVS 12.5,
fails with the following messages:

21859 - Getting Product/Release Information - 
Request is to get release: 12.5 
for product: CA Disk Backup and Restore for z/OS - MVS 
using site IDs: 999999,999999
Log in to CA Support Online and verify that the product CA DISK BACKUP AND RESTORE FOR Z/OS - MVS at release 12.5 is available for download under at least one of the following site IDs: 663705,918841 
If the product is available on CA Support Online, run 'Update Complete Product List' from the Products tab to refresh relations between the site IDs and the products. 
If the problem persists, contact CA Support. 


We ran the Update Complete Product LIst Task to refresh the relations between the site id and products, but the problem persists.
 

Cause:
The customer was trying to download the product package from under a product name that did not match the product name on their site's entitlement. When the license contract was renewed, the product name on the site's entitlement changed.

Changed from:  CA Disk Backup and Restore for z/OS - MVS
Changed to:       CA DISK Backup and Restore MIPS - MVS

Trying to acquire the product package from under a product name that does not match the product name on the customer's site entitlement will cause the Update Product Release Task to fail with the messages noted in the description. 



 
Resolution:
You must acquire the product from the product name that matches the product name on the customer's site entitlement.

The site entitlement has the product name: 
"CA DISK Backup and Restore MIPS - MVS" 

To download the product:

1. Go to the Products tab find the product name: 
CA DISK Backup and Restore MIPS - MVS 

2. Under the product name, right click the release 12.5

3. Run the Update Product Release Task Uwhich downloads the product package and all of  the available maintenance up to date. 


 
Additional Information:
https://docops.ca.com/ca-chorus-software-manager/6-1/en/using/acquiring-products/download-product-packages