Can't create package when selecting runbook type with external files attached

Document ID : KB000085425
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
Pop-up error message in UVC:
" File requested not found"

Patch level detected:Univiewer Management Server 6.2.00
Product Version: Dollar.Universe 6.2.0

Description :When a user tries to create a package containing Runbooks that have external files attached, UVC console displays the following error message " File requested not found"
" File requested not found"
Environment:
OS: Windows Server 2008
Cause:
Cause type:
Defect
Root Cause: N/A
Resolution:
Upgrade UVC console and UVMS Manager to the version 6.5.01 or higher

Fix Status: Released

Fix Version(s):
Component: Univiewer.Management.Server
Version: Dollar.Universe 6.5.01
Additional Information:
Workaround :
N/A