The command "pdm_text_cmd" may be used to update data within CA Service Desk Manager/ITSM.
It is the command line interface for the Text API.
You may use it to create and update objects such as Call Requests, Incidents Change Orders, Issues, Assets, and Contacts.
Can pdm_text_cmd be used to update inactive tickets?
There is a variable for inbound email that allows the update of inactive tickets by the pdm_maileater_nxd process in NX.env:
However, pdm_text_cmd does not seem to be tied to this.
All versions of CA Service Desk Manager, including ITSM 14.
No. The pdm_text_cmd may not update closed tickets.
There is no equivalent variable.
Consider workarounds such as:
- An update by a different method (see below) to make the ticket Active.
- A second update to provide your change via pdm_text_cmd.
- Close the ticket.
Or use alternative update methods such as:
- Inbound email
- The pdm_load/pdm_userload commands
- The pdm_mail command
- Direct database update
CAUTION: All direct data manipulation should be done with care. The normal web interface data integrity checks are bypassed. It is possible to cause your system to become inoperable.
CA 14.1 Wiki: