"Can not run uninstallation Cause: A Job Check is running Try again after the job has completed"

Document ID : KB000025699
Last Modified Date : 14/02/2018
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Description:

After migrating from USD 4.0 to DSM R11.2, I am unable to uninstall the USD 4.0 Local and Staging servers.

The following error occurs:

"Can not run uninstallation Cause: A Job Check is running Try again after the job has completed".

I am using the following commands to uninstall USD 4.0:

sdpgm stop
sdgoaway /auto, /wipeout

Solution:

This error may occur if there is an active/hung jobcheck process running.

  • Delete ASMINST.ST file from ...\CA\Unicenter Software Delivery\SD\ASM\CONF

  • Stop the USD service using "sdpgm stop".

  • Run "sdctrl inst" to make sure none of the instances are active.

  • End processes SDServ.exe and sdjexec.exe, if they are present in the Task manager list.

  • Run "sdgoaway /AUTO" to uninstall USD.
**Ensure that you are logged on to the server with an Admin account.