Can not attach Files to a discussions if the file extensions are specified in the System Options

Document ID : KB000044720
Last Modified Date : 14/02/2018
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Problem:

Can not attach Files to a discussion if the file extensions are specified in the System Options

Steps to reproduce:

1. Go to Admin side. System Options. 

For 'Authorized File Extensions' enter : 

ppt,doc,pdf,xls,txt,docx,xlsx,pptx,zip,png,bmp,tif,jpeg,gif,dif,jpg,vsd,mpp,html,htm,msg,csv,swf,pptm,docm,docxm,xlsm,rtf 

Click on save 

2. Open a Program or a Project. 

Add some Team - Participants. 

Make a Participant the Collaboration Manager 

3. Go to Collaboration Tab and from drop down select 'Discussion' 

4. Click on New. 

Enter Topic Name. 

Click on Submit 

5. Click on the Topic you just created. 

6. Click on New. 

Enter Subject, Message Text. 

In the Attach a Document click on Browse and select any file with extension docx or msg or with any extension that is in the System Options. 

7. Click on Save and Return 

Expected result: 

You should not get any error because the file extension was especified in system options.

Actual result: 

Error: The action could not be completed because the file that is being attached has an extension that is not allowed: msg. The accepted file extensions are: ppt,doc,pdf,xls,txt,docx,xlsx,pptx,zip,png,bmp,tif,jpeg,gif,dif,jpg,vsd,mpp,html,htm,msg,csv,swf,pptm,docm,docxm,xlsm,rtf. 

Environment: 

CA PPM 14.2, 14.3, 14.4

Cause: 

Caused by the defect CLRT-80289

Resolution:

The defect is fixed in the next major release of CA PPM which is known as the Basie releases and the release target date is by the last quarter of 2016.

Workaround: 

Do not mention any extensions explicitly in the System Options page and there will be no issues in uploading the documents.