CA Service Desk Manager Mobile Enabler 2.0 Release Notes documents a restriction for a multi-tenanted user. This document clarifies it a little bit more.
With CA SDM Mobile Enabler 2.0:
- A Tenanted user can create CA SDM tickets via the Open Space capability
- A Tenanted user can use the Approvals capability
- A Tenanted user cannot use Analyst Queue capability.
So, the limitation is only for the Analyst Queue capability. This also is mainly because of a limitation on the REST API of CA SDM.