Can multi-tenanted users use CA Service Desk Manager (CA SDM) Mobile Enabler 2.0?

Document ID : KB000020006
Last Modified Date : 14/02/2018
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Description:

CA Service Desk Manager Mobile Enabler 2.0 Release Notes documents a restriction for a multi-tenanted user. This document clarifies it a little bit more.

Solution:

With CA SDM Mobile Enabler 2.0:

  • A Tenanted user can create CA SDM tickets via the Open Space capability

  • A Tenanted user can use the Approvals capability

  • A Tenanted user cannot use Analyst Queue capability.

So, the limitation is only for the Analyst Queue capability. This also is mainly because of a limitation on the REST API of CA SDM.