Can multiple Configuration Items be associated with a single Knowledge Document?

Document ID : KB000012966
Last Modified Date : 14/02/2018
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Introduction:

Can multiple Configuration Items be associated with a single Knowledge Document?

Question:

On Knowledge Documents there is a field to choose a Configuration Item, is there a way to associate multiple CI's?

Answer:

One Configuration Item, (CI), can be associated with a single Knowledge Document.

Open a Knowledge Document in Edit mode, click the tab Document Access and then Attributes, you will see the following fields;

 kdci1.PNG

One CI can be set on multiple Knowledge Documents.  The following image shows the Knowledge Management tab on the detail of a CI.

The Knowledge Search on this page is only for searching of Documents already associated with this CI, this search is not a search of your entire Knowledge Base.

kdci2.PNG