Can Maileater access a folder under the inbox to retrieve emails?

Document ID : KB000015346
Last Modified Date : 14/02/2018
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Question:

Can Maileater access a folder under the inbox to retrieve emails?

Environment:
CA Service Desk Manager - ALL VERSIONS
Answer:

No, unfortunately at the current time, maileater can only access the base "inbox" level of a given mailbox and cannot drill down into folders under that base mailbox.