Can IIS be used for attachment functionality within CA Service Desk Manager (CA SDM)?

Document ID : KB000027561
Last Modified Date : 14/02/2018
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Question

Can IIS be used for attachment functionality within CA Service Desk Manager (CA SDM)?

Environment

CA Service Desk Manager 12.9, 14.1

Windows 2008, Windows 2008 R2, Windows 2012

Answer

No, IIS cannot be used for attachment functionality within CA Service Desk Manager (CA SDM) as this requires the use of a Java servlet which is only available with Apache Tomcat.

Additional Information

Configuring Attachment Functionality