Can iDash SLA Alerts Be Automatically Suspended When The Job is ON_HOLD/ON_ICE?

Document ID : KB000014496
Last Modified Date : 14/02/2018
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Question:

Is there a way to configure an iDash SLA where it will not send alerts when the target job for the SLA is placed ON_HOLD/ON_ICE?

Answer:

There is not a way to configure iDash to automatically suspend SLA alerts when the target job for the SLA is ON_HOLD/ON_ICE. There are two manual options to prevent SLA alerts in this scenario...

1. Temporarily disable the alerts within the SLA definition.

2. Temporarily disable the SLA completely.