Can CA Service Desk Manager (CA SDM) r12.9 be configured with multiple LDAP Servers?

Document ID : KB000029733
Last Modified Date : 14/02/2018
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Description

Can CA Service Desk Manager (CA SDM) r12.9 be configured with multiple LDAP Servers?

Before, CA SDM r12.9 could only be configured with multiple LDAP Servers by using EEM and configuring EEM against multiple LDAP Servers.

Solution

CA SDM r12.9 can be configured with multiple LDAP servers via a test fix. 

Please be aware that the test fix has r12.9 CUM#1 (RO72246) as a pre-requisite. 

Open a ticket with CA Support and mention problem # USRD 2758 - MULTIPLE LDAP SERVER INTEGRATION.