Can CA Service Desk Manager (CA SDM) Maileater save email attachments in MSG format instead of the default EML format?

Document ID : KB000019538
Last Modified Date : 14/02/2018
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Description:

Can Maileater save email attachments in MSG format instead of the default EML format?

Solution:

Out of box, the Maileater component of CA SDM saves email attachments in EML format.

There is currently no configuration setting within SDM to change the format to MSG.

If users have issues opening EML attachments with Outlook, refer to TEC566026 (Configuring Windows XP or Windows 7 to open .eml files with Outlook instead of Outlook Express).