Can Boolean fields, like 'has_CI', be used within Dependent Attribute Controls?
CA Service Desk Manager 14.1 and 17.x
All Supported Operating Systems
Boolean fields have only two possible values, usually "true" and "false", with no blank values. Boolean fields ALWAYS have a value filled in (i.e. True or False).
The Dependent Attribute Control is designed to check if the field is filled in/has a value and not if the value is true or false.
Therefore, the use of Boolean fields, like has_CI, will not work with Dependent Attribute Controls since there is always a value present in these types of fields.