Campaign data inconsistency on large data sets

Document ID : KB000073186
Last Modified Date : 14/03/2018
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Issue:
End user working on a campaign in Identity Portal r14.1 on large data sets that span across multiple pages may encounter inconsistency in the data. They may select a bulk approval but it will mark only some of the items, then if the user switches between pages some of the tasks will appear again or disappear.
 
Environment:
Occurs in Identity Portal 14.1.
Will also occur in 14.2 when released and will be noted as a known issue in the 14.2 release notes.
A permanent fix will be included in a subsequent release.
Cause:
This problem occurs due to a conflict between server side (IG admin default display) default sorting/grouping vs. client side (IP end user personalization) sorting/grouping.

The issue will happen if one of the following is performed:
  1. In Identity Governance certification template default sorting/grouping is set
  2. In Identity Portal end user sets their own sorting/grouping
Resolution:
Workaround:
Temporary workaround is comprised of two steps:
  1. Your Admin must remove default sorting/grouping from the campaign template
  2. Contact CA Support for a temporary code fix (HF-DE339097-20180301-0001) which removes the sorting/grouping functionality from Identity Portal.  (This fix needs to be removed once the permanent fix is provided.)
 
Full Solution:
A permanent fix will be delivered in a future release (to be determined).