Callout code for PUSH notification does not pass the User name and Org name to AFM

Document ID : KB000118064
Last Modified Date : 26/10/2018
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Issue:
Callout code for PUSH notification fails as the the User Name and Org Name is not passed to AFM. The error encountered is as below: 

"707029046: Server request result unexpected: Creating OTP for user (user,org)=(,)" 



 
Environment:
CA Strong Authentication Version 9.0 and CA Risk Authentication 9.0 
Cause:
The Username and Organization Name are not being passed correctly to AFM server code. 

2018-04-13 21:55:33,907 [http-nio-8080-exec-14] INFO integrations.frontend.StateData(712) -> Got Username as And Organization as | 
2018-04-13 21:55:33,907 [http-nio-8080-exec-14] INFO integrations.frontend.StateData(712) -> Callout started for Push Notification... | 
2018-04-13 21:55:33,907 [http-nio-8080-exec-14] INFO integrations.frontend.StateData(712) -> Started creating Server OTP for User... | 
2018-04-13 21:55:33,908 [http-nio-8080-exec-14] INFO api.impl.TxnMarker(30) -> Txn-Begin : OP=create | CTxID=_UCV5_3_121 
2018-04-13 21:55:33,908 [http-nio-8080-exec-14] INFO common.pool.PoolableSocketFactory(48) -> Attempting to create a new socket to[aa1-aws.user1234.cc:9742] 
2018-04-13 21:55:33,919 [http-nio-8080-exec-14] INFO api.impl.TxnMarker(44) -> Txn-End : OP=create | CTxID=_UCV5_3_121 | STxID=9060 | RC=1050 | REC=0 | TOT=11 | SRT=22 | TGC=0 | TRC=0 | TWR=0 | TRD=32 | TCR=0 | RTC=3 | NCA=0 | NCB=1 
2018-04-13 21:55:33,919 [http-nio-8080-exec-14] INFO integrations.frontend.StateData(712) -> 707029046: Server request result unexpected: Creating OTP for user (user,org)=(,) | 
2018-04-13 21:55:33,920 [http-nio-8080-exec-14] ERROR integrations.frontend.StateData(704) -> 707029046: Server request result unexpected: Creating OTP for user (user,org)=(,) (GetOTPTask) | 
2018-04-13 21:55:33,920 [http-nio-8080-exec-14] INFO integrations.frontend.StateData(712) -> Root cause: Invalid Parameter. | 
2018-04-13 21:55:33,920 [http-nio-8080-exec-14] INFO integrations.frontend.StateData(712) -> Callout Ended for Push Notification..
Resolution:
A CA Engineering patch for version exists for this issue. -   CA-Adapter-9.0.2-DE387628-Hotfix
Additional Information:
None