A CallAPI for Unix is installed on a new server. A script is ran using the CallAPI and get an error:
U00003308 Error while receiving (error code '11'). The connection '10.152.224.78:2218' was terminated.
1. Working CallAPI agent is installed in the same box as the non-production Automation Engine.
Result: This works because it doesn't have to go through many hops.
2. Non-working CallAPI agent installed in a different server.
Result: This gets blocked because it has to go through 8 different hops before it can connect to the non-production Automation Engine.
3. A Windows CallAPI is installed on a user's local machine.
Result: This works because it only went through 2 hops before connecting to the non-production Automation Engine.
4. Connect the non-working CallAPI agent to the production Automation Engine.
Result: This works because it only had to go through 3 hops before it connected.
The issue is not with the CallAPI agent, but with the network connection.
From the command line, execute this command:
traceroute <AE_server_name> -- for Unix
tracert <AE_server_name> -- for Windows
Work with the Network Administrator and provide the data to narrow down which hops are causing the blockage from the Non-working CallAPI server to Automation Engine.