Call Quality Breakdown view fails in NPC 6.1 with the error message: "The given key was not present in the dictionary"

Document ID : KB000021230
Last Modified Date : 14/02/2018
Show Technical Document Details

Description:

Call Quality Breakdown view fails in NPC 6.1 with the error message:

"The given key was not present in the dictionary"

An advisory note has been added into the UCM 4.0+ product release notes.

Solution:

From the UCM Console, open a Windows command prompt and issue the commands below:

mysql -P 3308 voip
UPDATE type_severity SET Name = 'Degraded' WHERE Severity = 3;
UPDATE type_severity SET Name = 'Excessive' WHERE Severity = 4;
exit

Check the view again and it should be fixed.