Call Quality Breakdown view fails in NPC 6.1 with the error message:
"The given key was not present in the dictionary"
An advisory note has been added into the UCM 4.0+ product release notes.
From the UCM Console, open a Windows command prompt and issue the commands below:
mysql -P 3308 voip
UPDATE type_severity SET Name = 'Degraded' WHERE Severity = 3;
UPDATE type_severity SET Name = 'Excessive' WHERE Severity = 4;
Check the view again and it should be fixed.