calc_kpis cron job failing

Document ID : KB000046415
Last Modified Date : 14/02/2018
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Issue:

The calc_kpis cron job keeps failing with the following error: [This process is already running and cannot be started more than once.]

 

Environment:

CA Software Asset Manager 3.x, 4.x

 

Resolution:

In CA SAM web interface navigate to Admin > Browse Configuration 

- in the Code column, search for 'control_data_import'; 

- make sure the value is set to 'idle'; 

- in the Code column, search for 'control_last_kpi_status'; 

- if the Value of the above entry is set to 'running', you can copy the date/timestamp from a finished job; then on the job that is stuck running you can click on the pencil to edit the job and replace "running" with the date/timestamp; then save to complete the job. 

- set calc_kpi cron job to 'ok'. 

-it should then run at the next scheduled time