cabi_external probe will not start

Document ID : KB000008906
Last Modified Date : 14/02/2018
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Issue:
  • After installing the cabi_external probe as per the documentation the probe will not start.
  • the error "No Restart" is seen in the probe log file.
    • the documentation states that this is normal and to continue with the probe configuration
  • After completing the configuration as per the documentation the probe will still not start and the "No restart" error remains in the log.
Environment:
robot running cabi_external probe has multiple NIC interfaces.
Cause:
  • The cabi_external probe needs to be able to locate the data_engine in order to obtain connection details.
  • In the customers environment it was not able to do so.
Resolution:
  • Raw configure the cabi_external probe
  • create new key in the setup section
    • name = data_engine
    • value =  /<domain>/<hub>/<robot>/data_engine