cabi_external probe user synchronization fails
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CA Unified Infrastructure Management
CA Unified Infrastructure Management:Release:8.51
UIM - CABI:UIMCBI
Cabi_external probe was installed as per the
After completing the configuration we never received the expected message "Finished synchronizing users between UIM and CABI" in the probe log.
instead the following error is received
[UserSynchronizationThread, cabi_external] Warning: unable to sync users with CABI. Cause: 'Received status (15) on response (for sendRcv) for cmd = 'hubsec_list''. Will retry in 60 seconds. For more detail please set log level to DEBUG.
The following corresponding error is found in the hub.log (level 3)
 hub: nimVerifyLogin hub
 hub: verify - [target] prid=hub cmd=hubsec_list ip=xxx.yyy.xxx.yyy perm=2
 hub: verify - SID is issued to another IP (sid=yyy.xxx.yyy.xxx [list=|yyy.xxx.yyy.xxx|] req=xxx.yyy.xxx.yyy)
 hub: verify - [source] id=cabi_external ip=yyy.xxx.yyy.xxx hub=PRIMARY_HUB (illegal SID)
 hub: (nimVerifyLogin) cmd=hubsec_list frm=xxx.yyy.xxx.yyy/<port> failed
Robot running cabi_external probe has multiple NIC interface cards
In order to synchronize the UIM users with CABI the probe needs to run the callback "hubsec_list" on the primary hub.
In order to run the callback it needs to login to the hub
The hub could not verify the login as the hub has issued a SID for one IP Address and the probe is using another.
Turn off IP validation to allow the probe to login to the hub with the alternative IP address
Use the probe utility on the hub to check and set the desired value.
Check the value
key = ignore_ip
This will return the value "no"
Set the value
key = ignore_ip
value = yes
Also, check the box on the hub/General tab that says 'Disable IP validation'.
This is located in the lower right section under Advanced.
Set to 'yes', then save changes and restart.
To access the probe utility in Infrastructure Manager (IM)
select the hub probe and press ctrl+p.
To access the probe utility in Admin Console (AC)
browse to the primary hubs probes
click the ellipses next to Hub
Select "View Probe Utility in New Window"
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