Incorrect service down percentage in "Service Summary By Service Customer" Jasper report.
However, the drill down reports shows correct outages and service percentages.
- Disable the security in Spectrum Report Manager.
- Navigate to OneClick web page -> Administration -> Report Manager -> Preferences -> Enable Security -> set to "False".
- Verify the percentage by running the reports.
The fix for this issue is scheduled to be included in the Spectrum release 10.3.2.