cabi6 incorrect report calculation - Service Summary by Service Name -

Document ID : KB000124931
Last Modified Date : 21/01/2019
Show Technical Document Details
Issue:
Incorrect service down percentage in "Service Summary By Service Customer" Jasper report.

However, the drill down reports shows correct outages and service percentages.
Resolution:
- Disable the security in Spectrum Report Manager.
- Navigate to OneClick web page -> Administration -> Report Manager -> Preferences -> Enable Security -> set to "False".
- Verify the percentage by running the reports.
Additional Information:
The fix for this issue is scheduled to be included in the Spectrum release 10.3.2.